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General terms and conditions of trade

General terms and conditions of trade

Q-BRICKS d.o.o.
Opekarska cesta 16
1360 Vrhnika

hereinafter referred to as Q-BRICKS

1. General information
These general terms and conditions apply to all orders made through Q-BRICKS (web shop, e-mail or other). No changes or amendments whatsoever to these terms shall be made without the Q-BRICKS prior authorisation. The contract is valid when the order process is completed on web shop or when B2B customers confirms their order.

2. Offers
Any offers made by Q-BRICKS are non-binding. The illustrated product and its descriptions may be subject to small differences and/or technical changes. For any special offers please send us an e-mail:

3. Prices
The price of the products will be as stated on the Q-BRICKS web shop at the time you submit your order or according to valid B2B pricelist. All prices are expressed in EURO (€) including Tax-current 22% on web shop and without Tax on B2B pricelist. Q-BRICKS shall reserve the right to refuse any orders in case of evident pricing error. In case of large-quantity order, Q-BRICKS can give a volume discount. In this case please send us an e-mail:

4. Payment
We are offering payment by PayPal and bank transfer. Payment by PayPal is made immediately after the order confirmation on web shop.
When paying by bank transfer please pay the amount indicated on the received order confirmation/proforma to our account:

Payee: Q-BRICKS d.o.o., Opekarska cesta 16, 1360 Vrhnika, Slovenia
Bank: SPARKASSE d.d., Cesta v Kleče 15, 1000 Ljubljana, Slovenia
IBAN: SI56 3400 0102 0541 244
Reason for payment: Order number

Deadline for the payment is three (3) working days from order confirmation/proforma. If we will not receive the payment in that time, we will understand that you are withdrawing from the confirmed order/proforma and we will cancel it.
Additional charges for a special payment option (i.e. Pay On Delivery, express delivery,...) will be added on.
Cost for delivery will be calculated separately.

5. Delivery costs
We always try to keep delivery costs as low as possible concerning given delivery time and quality of delivery service. The delivery costs are calculated based on the weight of the ordered goods. During the order checkout on web shop the customer can choose the delivery method that suits best. The exact delivery costs are calculated and indicated during the ordering process on web shop. In exceptional cases the delivery costs can be different from the indicated costs during the ordering process on web shop. In this case we will inform you immediately. For B2B customers delivery costs will be agreed in advance and will be visible on proforma.
Any costs that arise from multiple unsuccessful delivery attempts and storage at the delivery serice warehouse will be charged separately.

6. Delivery time
We ship directly from our warehouse in Slovenia. Due to the central warehousing, we can offer lower prices for storage and handling and thus ultimately also for our products.
Normall delivery time is Three-seven (3-7) working days for the goods that are on stock and already packed. Ten (10) working days for the goods that are on stock but must be packed especially for you. Up to four (4) weeks for the goods that are not on stock.
If the goods are not on stock or packed, we will inform you immediately. In any case we will put in maximum effort, so you will receive the goods in shortest time possible. We will also take all action to have all goods avaliable on stock at everytime.
Delivery time starts running when the payment is visible on our bank account. If we hand over the goods to the delivery service in time, we are not responsible if the delivery service exceeds his normal delivery time.
Partial deliveries are permitted upon agreement with the customer.
If the delivery fails for reasons for which Q-BRICKS is not responsible in this case Q-BRICKS can withdraw from the contract.

7. Right of withdrawal for web shop customers
According to the consumer protection act, you can withdraw from the contract within fourteen (14) days of taking over the goods by notifying your decision in writing to an e-mail: .
You are not obliged to state the reason for withdrawal from the purchase, but you are obliged to return the goods undamaged, in the original packaging, with the original labels and in the appropriate quantity.
The goods must be returned by the customer within fourteen (14) days after the written notice of withdrawal has been sent.
The original invoice and a copy of withdrawal notification must also be attached. The costs of returning the goods in this case are paid by the customer.
Once the goods reached Q-BRICKS warehouse, the items will be examined for merchantability and checked they did not suffer any damages or alterations (the substantial intactness of the returned item is a prerequisite to exercise the right of withdrawal). Therefore, greatest care needs to be taken in preparing the package.

Address for returning the goods:
Q-BRICKS d.o.o.
Opekarska cesta 16
1360 Vrhnika

Note that we will not accept redemption packages!

8. Right of withdrawal for B2B customers
Any sort of withtdrawal after order confirmation must be discussed in advance through an e-mail: . Q-BRICKS is a fair and understandable company therefore we will always try to find the best solution for all.

9. Effects of cancellation for web shop customers
If you cancel this contract, we will refund to you all received payments, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the refund without undue delay, and not later than fourteen (14) days after the day on which we are informed about your decision to cancel this contract. The refund will be made by using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. In any case, we will withhold refund until we have received the goods back. 

10. Transfer of risk (inapplicable in case of an insurance policy)
Goods travel at the customer’s own risk. The risk passes to the customer when the goods are handed over to the delivery service. This is applicable irrespective of whether Q-BRICKS bears the shipping costs or not. If the package is physically damaged, lacks content or shows signs of opening, the customer must initiate a complaint procedure with delivery service.

11. Warranty
Q-BRICKS guarantees that the goods sold on the date of the transfer of risk are free from defects in materials and/or workmanship and are in promised quality. The guarantee is valid for two years; however it does not cover normal wear and tear. In case of non-fulfilment, negligence during the conclusion of the contract, infringement of collateral obligations, consequential damages, damages caused by unlawful acts or any other reasons whatsoever, the customer is not entitled to claim compensation for damage

In the event of damaged goods that did not occur during transport, you must notify us in writing to an e-mail: within eight (8) days of receiving the goods. Notification must contain (company name), name, surname, address, (VAT nr.) and picture of the complaint with explanation. All complaints will be resolved in accordance with the provisions of the applicable law.

13. Retention of title
The goods remain property of Q-BRICKS until payment is made in full.

14. Data protection and Privacy
Any personal information provided by you to us will be used to handle orders and is stored on our computer system. All personal data concerning our customers are regarded as confidential information. Only during the order processing (payment, shipping) third parties have access to personal information needed to perform their functions. You can ask for a copy of any information kept about you free of charge by an email: . For privacy reasons we will only reply to the email address of the customer stored on our computer system.

15. Applicable law and jurisdiction
The court of the place where Q-BRICKS is domiciled shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions. The parties hereto agree upon that any legal relationships pursuant to this contract, the law of Slovenian republic apart from conventions on international sale of goods will be applied.

16. Severability
The invalidity or unenforceability of any provisions of these general terms and conditions shall not affect the validity or enforceability of any other provision hereof. The invalid and unenforceable provisions shall be replaced by a legal valid and enforceable clause
Status: 09/2020

17. Industrial property right:
If you suspect that one of your industrial property rights is infringed by these websites:,,,,, please inform us by an e-mail: . Furthermore, it is our intention to integrate all rules of law and obligations into Q-BRICKS to provide legaly serivce. If you think this is not sufficiently assured, please inform us immediately byan  email:  so that we can try to find a solution. Please note that the involvement of a lawyer and a consequent issue of a warning notice is contrary to our will.