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General terms and conditions of trade

General terms and conditions of trade

Q-BRICK SERVICE srl Unipersonale
Via Piazzon 7/9
36051 – Creazzo (VI)
hereinafter referred to as Q-BRICKS online shop

1. General information / Validity
These general terms and conditions apply to all orders made through Q-BRICKS’s online shop. No changes or amendments whatsoever to these terms shall be made without the Q-BRICKS online shop prior express authorisation. A confirmation via email will be sufficient.

2. Special offers
Any special offers made by Q-BRICKS online shop are non-binding. The illustrated product and its descriptions may be subject to small differences and/or technical changes. The contract is deemed to be concluded when the order process on the online shop has been completed and after confirmation.

3. Prices and sales conditions
The price of the products will be as stated on the Q-BRICKS online shop at the time you submit your order. All prices are expressed in EURO inclusive of any Value Added Tax. The company shall reserve the right to refuse any orders in case of evident pricing error. Charges for delivery will be calculated separately. Q-BRICKS online shop accepts any methods of payment displayed at the checkout stage of your online order. The customer can choose the payment method that suits best. Additional charges for a special payment option (i.e. Pay On Delivery) will be added on. No discount will be granted. In case of large-quantity order, Q-BRICKS online shop shall give a volume discount. In this case please send us an email:

4. Shipping, delivery dates and carriage charges
The goods will be supplied to the customer by appointed third parties (freight carriers). During the order checkout the customer can choose the delivery method that suits best. The cost for each available shipping method will display before completing the order. You can find a detailed description of carriage costs on the website under the menu concerned. Available items will be shipped within 3 working days from the order confirmation. As to goods not in stock, delivery can be taken up to four weeks. Should the supply fall through due to reasons not attributable to Q-BRICKS online shop, Q-BRICKS online shop is entitled to terminate the contract. Q-BRICKS online shop undertakes to inform the customer in a timely manner. Any amounts already paid will be immediately refunded. The customer shall not be entitled to claim any other compensation whatsoever. Partial deliveries are permitted upon agreement with the customer.

5. Right of withdrawal (Legislative Decree no. 185 22/5/1999)
The customer has the right to withdraw from the contract within three months as of the date of delivery of the goods, by returning the items concerned to Q-BRICK SERVICE srl Unipersonale. The company will refund the customer the purchase price of returned items not later than 14 working days from the day it has received the goods back. Before sending back the goods, the customer shall email Q-BRICKS S.r.l ( informing about the decision to exercise his right to withdraw from the purchase. The notice shall make reference to the order number.
Anyway, the right of withdrawal may be exercise under the following conditions:
• The purchased item shall be substantially intact;
• Shipping costs shall be paid by the customer;
• Once the goods reached Q-BRICK SERVICE srl Unipersonale warehouse, the items will be examined for merchantability and checked they did not suffer any damages or alterations (the substantial intactness of the returned item is a prerequisite to exercise the right of withdrawal). Therefore greatest care needs to be taken in preparing the package, for example by using the original packaging. Goods shall be returned to the address notified via e-mail.

6. Transfer of risk (inapplicable in case of an insurance policy)
Goods travel at the customer’s own risk. The risk passes to the customer when the goods are handed over to the carrier. This is applicable irrespective of whether Q-BRICKS online shop bears the shipping charges or not. Any claims for goods damaged during transport (e.g. damaged package upon arrival of the goods) shall be laid by the customer to the freighter within the due date.

7. Warranty
Q-BRICKS online shop guarantees that the goods sold on the date of the transfer of risk are free from defects in materials and/or workmanship. The guarantee is valid for two years; however it does not cover normal wear and tear. In case of non-fulfilment, negligence during the conclusion of the contract, infringement of collateral obligations, consequential damages, damages caused by unlawful acts or any other reasons whatsoever, the customer is not entitled to claim compensation for damage. On the other hand Q-BRICKS online shop is responsible if the goods sold do not have the quality promised and in case of lack of good faith or serious misconduct. Should Q-BRICKS online shop be liable for defective items and the replaced goods also faulty, the customer shall exercise the conversion or reduction right. Q-BRICKS online shop shall not be held liable for the continuous availability of the website nor for technical and/or electronical errors of the online store.

8. Retention of title
The title to the goods delivered shall remain vested in Q-BRICKS online shop until payment is made in full.

9. Data protection and Privacy
Any personal information provided by you to us will be used to handle orders and is stored on our computer system. All personal data concerning our customers are regarded as confidential information. Only during the order processing (payment, shipping) third parties have access to personal information needed to perform their functions. You can ask for a copy of any information kept about you free of charge by email to For privacy reasons we will only reply to the email address of the customer stored on our computer system.

10. Applicable law and jurisdiction
The court of the place where Q-BRICKS online shop is domiciled shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions. The parties hereto agree upon that to any legal relationships pursuant to this contract shall apply the law of the Italian Republic with the exception of conventions on international sale of goods.

11. Severability
The invalidity or unenforceability of any provisions of these general terms and conditions shall not affect the validity or enforceability of any other provision hereof. The invalid and unenforceable provisions shall be replaced by a legal valid and enforceable clause
Status: 06/2010

Industrial property right:
If you suspect that one of your industrial property rights is infringed by these websites:,,,, please inform us by mail ( promptly so that we can put right. Furthermore, it is our intention to integrate all rules of law and obligations to provide information. If you think this is not sufficiently assured, please inform us immediately by email to so that we can try to find a solution to. Please note that the involvement of a lawyer and a consequent issue of a warning notice is contrary to our will.